Question 1

How can I book a vehicle?

Accepted Answer

Booking a car rental with Hertz is quick and easy through our app, online via our website, or by phone if you'd like personalized assistance. Each channel gives you access to the same fleet and rates, so you can pick whichever is most convenient for you. If you need help choosing a vehicle or optional services, our team can assist you with your booking.

Question 2

Can I make a short-notice reservation?

Accepted Answer

Yes, last-minute car rental reservations with Hertz are possible, subject to vehicle availability. Availability can vary depending on your location, the time of year, and how in-demand certain vehicle categories are at that moment. If you have specific vehicle requirements, booking in advance gives you the best chance of finding a suitable vehicle.

Question 3

Where can I find the best deal on a Hertz rental car in Austria?

Accepted Answer

Booking directly at hertz.at is the most straightforward route so you can get access to Hertz's own best-rate guarantee. Moreover, joining Hertz Gold+ is free and adds an additional discount off the base rate in several markets, plus you get faster pickup once your first rental is on file. When comparing Hertz rental offers, look beyond the advertised base rate. Check what is included in the price, such as mileage, fuel conditions and selected protection products, and consider any additional services you may need. This makes it easier to compare offers on a like-for-like basis. Booking directly with Hertz avoids that uncertainty.

Question 4

Checklist for comparing Hertz offers.

Accepted Answer

Beyond the headline price, here's a quick checklist to compare the best offers at Hertz: Until when can you cancel free of charge? Is there a daily kilometre allowance, or is mileage unlimited? What fuel policy applies? How much is the security deposit, and is your card accepted? What does Collision Damage Waiver cover, and what's the excess? What happens if you return it late or outside opening hours? Which protection products are included? Are there any additional services or charges you need? Is there an extra fee for an airport pick-up? Do you want a second driver added to the agreement? Are you under 25? Check the young-driver surcharge that applies below that age. Are you planning to cross into a neighbouring country? Do you want to drop the car at a different location? Do you need a child seat, or snow chains?

Question 5

Do I have to accept a different car than the one I booked with Hertz?

Accepted Answer

When you book with Hertz, you normally reserve a vehicle category rather than a specific make or model. This means that the vehicle you receive may differ from the example vehicle shown during the booking process while still belonging to the booked category. If you need a particular type of vehicle, please check the vehicle category and its specifications before completing your booking.

Question 6

How old do I need to be to rent a vehicle?

Accepted Answer

The minimum age for renting a vehicle depends on the vehicle category that you choose. A young-driver surcharge may apply for renters under 25. As the requirements can vary by vehicle category, please check the Rental Qualifications for Austria before booking to see which vehicles you are eligible to rent.

Question 7

What payment methods are accepted?

Accepted Answer

The payment card you use for your rental must meet the applicable requirements for your Hertz rental location. At pick-up, Hertz may require an authorisation for the expected rental charges and other amounts specified for your rental. As accepted cards and requirements can vary, please check the payment information for your specific rental before travelling.

Question 8

Why might I be refused the vehicle over a card problem even though my booking was confirmed?

Accepted Answer

A booking confirmation confirms your reservation, but the requirements for payment and vehicle collection still need to be met at pick-up. This includes presenting an accepted payment card and having sufficient available funds or credit for the applicable rental charges and authorisation. If the payment requirements cannot be met, the vehicle may not be handed over.

Question 9

Does the person paying the deposit have to be the cardholder named on the booking?

Accepted Answer

The payment card presented at pick-up must meet the applicable Hertz requirements for the rental. It may be used to authorise the rental charges and any required security amount. As payment requirements can vary depending on the rental location and booking conditions, please check the applicable Rental Qualifications before travelling.

Question 10

What must I consider before crossing a border with a Hertz car rental?

Accepted Answer

If you plan to drive the Hertz vehicle outside Austria, check the applicable cross-border requirements before you travel. Depending on the destination and rental conditions, additional charges or restrictions may apply, and some journeys may not be permitted. Please check the current Rental Qualifications or ask Hertz before starting your journey.

Question 11

What should I consider if I want to return a Hertz car, rented in Austria, to a different location?

Accepted Answer

If you would like to return your Hertz vehicle to a different location, check whether a one-way rental is available for your chosen route and vehicle category. Additional charges may apply. If you want to change your return location after booking, please contact Hertz in advance rather than assuming that the change will be possible.

Question 12

Can Hertz vehicles be used to tow a trailer or other object?

Accepted Answer

Hertz rental vehicles may not be used to tow or push a vehicle, trailer or other object. If you have a specific requirement for transporting equipment or a trailer, please contact Hertz before booking so that we can clarify whether a suitable rental solution is available.

Question 13

What benefits are available for business customers?

Accepted Answer

Hertz offers a range of benefits designed to make renting simpler and more cost-effective for business travelers. These include: Dedicated corporate discount number (CDP), special corporate rates, invoice billing, integration with your booking systems, and personalized account support. Together, these features are designed to reduce administrative overhead and give your company more predictable, manageable rental costs across every booking.

Question 14

Can small businesses take advantage of these benefits too?

Accepted Answer

Small and medium-sized businesses can also benefit from Hertz business programmes. Depending on the programme, businesses may have access to dedicated rates, billing solutions and other services designed to make business rentals easier to manage. Contact Hertz to find the programme that best fits your business needs.

Question 15

What protection options are available for my rental?

Accepted Answer

Hertz offers different protection options that can reduce your financial liability if the rental vehicle is damaged or stolen. CDW applies to eligible damage to the vehicle, while Theft Protection applies to eligible loss or damage resulting from theft, attempted theft or vandalism. Super Cover combines the benefits of CDW and Theft Protection and can eliminate the applicable excess. The protection selected and the applicable conditions are shown in your rental agreement.

Question 16

Why do I need to provide my contact details?

Accepted Answer

Your contact information is required for the rental agreement and invoice. You have the option to submit these details online in advance. Providing accurate details ensures we can reach you quickly if there's ever a question about your booking, your vehicle, or your final bill. Submitting this information ahead of time also helps speed up the pick-up process.

Question 17

How can I document existing damage at pick-up?

Accepted Answer

At pick-up, Hertz and the customer check the condition of the vehicle together, and any agreed existing defects are recorded in the condition report. Taking a few dated photos or a short video of the vehicle can provide additional documentation for your personal records. When taking photos, make sure they clearly show the location and extent of any existing damage. It can also be helpful to take a few wider shots of the vehicle so that the overall condition is easy to identify later. Taking a moment to document the vehicle at the start of your rental helps create a clear record of its condition and gives you peace of mind throughout your journey.

Question 18

What type of fuel does the vehicle require?

Accepted Answer

The fuel type of each rented vehicle varies depending on your choice or the availability of the vehicle. You'll find this information on the fuel cap or in the vehicle documents. It's a good idea to double-check this at pick-up. Using the wrong fuel type can cause serious damage to the engine, so confirming before you drive off is always worthwhile.

Question 19

Can an additional person drive my rental vehicle, and what does it cost?

Accepted Answer

An additional person can drive the rental vehicle once they have been authorised by Hertz and added to the rental as an additional driver. Additional charges may apply depending on the rental conditions. Please arrange this with Hertz before the additional driver uses the vehicle.

Question 20

Can I pick up my vehicle outside of business hours?

Accepted Answer

After-hours vehicle collection may be available at selected Hertz locations, depending on the location and the arrangements available there. If you need to collect your vehicle outside normal opening hours, please contact the rental location in advance and confirm the applicable procedure. Do not assume that after-hours collection is available at every location.

Question 21

Why is a security deposit required?

Accepted Answer

At pick-up, Hertz may request an authorisation for an amount sufficient to cover the expected rental charges and other applicable amounts. This helps secure payment for costs that may arise during the rental, such as additional rental charges or other charges related to the use of the vehicle. Once the rental has been finalised, the applicable charges are settled. The time it takes for any remaining authorised amount to become available again can depend on your card issuer or bank.

Question 22

What do I need to bring when I pick up my vehicle?

Accepted Answer

Please make sure you bring all documents and payment methods required for your rental when you collect the vehicle. This normally includes your valid driving licence, the required identification documents and the payment card applicable to your rental. As requirements can vary depending on the rental and vehicle category, please check the Rental Qualifications for Austria before travelling.

Question 23

What should I check before driving away?

Accepted Answer

Before you start your journey, take a few minutes to familiarise yourself with the vehicle. Check its condition, fuel or battery level and the basic controls you need for your journey. Make sure any existing damage has been recorded and ask Hertz about anything that is unclear before leaving the rental location. This can help you start your rental with a clear understanding of the vehicle and the agreed rental conditions.

Question 24

Which fuel policy applies at Hertz Austria?

Accepted Answer

Hertz Austria generally provides the vehicle with a full tank, and the vehicle should be returned with a full tank as well. Refuelling shortly before returning the vehicle is therefore the easiest way to complete your rental and avoid a refuelling service charge. If you prefer added convenience, you can choose the Fuel Purchase Option (FPO) at the start of your rental. This allows you to purchase a full tank in advance and return the vehicle with the fuel level that remains at the end of your journey. The FPO can be particularly convenient when you want to avoid making an additional stop for fuel before returning the vehicle, or you want to have all charges of your trip on one document.

Question 25

What should I consider when renting an electric vehicle from Hertz in Austria?

Accepted Answer

The same basic principle applies to electric vehicles as to conventional vehicles: Hertz provides the vehicle with a full charge, and it should be returned fully charged. If you return the vehicle with less than a full charge, a charging fee may apply to cover the cost of recharging the vehicle. To make your return more convenient, you can choose the Charging Purchase Option (CPO) at the start of your rental. This option allows you to purchase the charging service in advance, so you do not need to fully recharge the vehicle before returning it. Whichever option you choose, checking the charging level before return and planning your final charging stop in good time helps ensure a smooth and convenient end to your rental.

Question 26

Beyond battery level, what other costs should I consider when renting an EV?

Accepted Answer

Keeping an eye on the battery level is an important part of a smooth EV rental. If the battery becomes completely depleted and the vehicle can no longer be driven, recovery may be required, which can result in additional costs. Planning charging stops in advance and maintaining a comfortable battery reserve can help you avoid this situation. It is also worth taking particular care when driving over kerbs, uneven surfaces or other obstacles. The battery and other components located underneath the vehicle can be affected by significant impacts. Your selected protection determines how certain types of damage are treated. We recommend checking your rental agreement and the protection options selected for your rental so you know what is included and can enjoy your EV journey with greater peace of mind.

Question 27

How does the mileage allowance work on a Hertz Austria rental?

Accepted Answer

When your rental rate includes a daily kilometre allowance, it's shown directly on your rental agreement, and any distance beyond it is billed per kilometre at the rate stated there. Many current Hertz rates in Austria offer unlimited mileage across most car categories. Vans and long-term rentals are more likely to carry a set kilometre allowance, so check this specifically if you're booking one of these.

Question 28

Can I extend my rental period?

Accepted Answer

Yes, you can extend your car hire rental period in case your exploration takes a different turn. Please contact your rental location directly to avoid unexpected additional charges. Reaching out as early as possible gives your rental location the best chance of confirming the vehicle's continued availability, especially during busier travel periods. Extending your rental without prior approval can result in the vehicle being reported as overdue, so it's important to have the extension confirmed.

Question 29

What should I do in the event of a breakdown or accident?

Accepted Answer

If you are involved in an accident or experience a breakdown, first make sure that everyone is safe and contact the emergency services or police where necessary. Then notify Hertz as soon as possible using the contact details provided with your rental. Please do not arrange repairs yourself without prior approval from Hertz. Keep any relevant documents, photographs and information about the incident for your records.

Question 30

Who can I contact in an emergency?

Accepted Answer

Emergency numbers can be found inside the vehicle documents. During business hours, please contact your rental location directly. Keeping this information easily accessible during your trip means you'll have it ready if an issue arises unexpectedly. If you're unable to locate these details, our team can help point you to the right contact.

Question 31

Can I reach you around the clock?

Accepted Answer

Our team is available by phone during business hours. For 24-hour roadside assistance, you can reach the local emergency assistance number provided with your rental vehicle. This means that even outside our regular operating hours, help is still available if you experience a breakdown or need urgent roadside support. It's a good idea to save this number before you set off, so you have it on hand if you ever need it. For non-urgent questions, though, reaching out during business hours will get you the fastest response from our team directly.

Question 32

I picked up a traffic fine while driving a rental car. What happens next?

Accepted Answer

As the renter, you are responsible for complying with applicable traffic, parking and toll regulations during your rental. This includes any fines, toll charges or other costs resulting from traffic or parking violations. If Hertz is required to process a fine or related charge on your behalf, an administration fee may apply. If you receive official documentation relating to a fine, please keep it for your records.

Question 33

What happens if I return a Hertz car rental late?

Accepted Answer

If you return the car later than agreed, or to a different place than agreed, you may be charged extra. Check your Hertz rental agreement in Austria for the exact details, since this is standard across the car rental industry. Most branches allow a short grace period (29 minutes). One thing to watch for: if you picked up the car from a location with long opening hours, like an airport desk, but plan to return it to a smaller branch with shorter hours, check that branch's closing time separately.

Question 34

What should I do if nobody is present when I return my Hertz car hire?

Accepted Answer

Whenever possible, returning your vehicle during the station's opening hours allows you to hand it over directly to Hertz and have its condition checked together. If you return the vehicle outside the station's opening hours, follow the specific after-hours return instructions provided by Hertz. Your responsibility for the vehicle continues in accordance with the applicable rental conditions until Hertz can access the vehicle. For your own records, it can be helpful to take photos showing the vehicle, its condition, mileage and fuel or battery level when you leave it.

Question 35

Can Hertz Austria charge me for cleaning?

Accepted Answer

Hertz expects vehicles to be returned in a condition that allows them to be restored to their pre-rental condition through standard cleaning. If the vehicle requires cleaning beyond the usual standard, an additional reasonable cleaning charge may apply. For example, removing animal hair is not considered part of standard cleaning. Before returning the vehicle, it is therefore a good idea to take a quick look inside and remove any personal belongings, rubbish or other items that may require additional cleaning. For your own records, you can also take a few photos of the vehicle's interior and exterior at return. This provides a clear overview of the vehicle's condition when you hand it back.

Question 36

When will I receive my invoice?

Accepted Answer

After you return the vehicle, Hertz completes the final calculation of the rental charges. In addition to the agreed rental price, additional charges may arise from the use of the vehicle, such as refuelling, late return, additional cleaning, damage or traffic-related charges. Your final rental documentation provides the applicable details. You can also find the receipt here - https://www.hertz.at/rentacar/reservation/receipt/search.do

Question 37

When will my deposit be released?

Accepted Answer

The amount authorised on your payment card is used to secure the rental and any applicable additional charges. Once the rental has been finalised, the applicable amount is settled and any remaining authorisation is released in accordance with the payment process. The time it takes for the released amount to become available again can depend on your card issuer or bank.

Question 38

I caused damage that's not covered by my protection. How can I review the charge?

Accepted Answer

If you have questions about a damage charge, Hertz can provide information on how the amount was calculated. Under the rental conditions, liability may include reasonable costs associated with damage, while selected protection options such as CDW can limit liability to the applicable excess, provided the relevant conditions are met. For damage claims in Austria, repair costs are calculated using Audatex, a software also used by insurance companies and specialist workshops for damage assessment. This is intended to provide a consistent and neutral basis for calculating repair costs. If you would like to better understand a charge, you can therefore request the available damage documentation and information on the calculation. This allows you to review how the amount was determined and, where appropriate, raise any specific questions with Hertz.

Question 39

Hertz is withholding my deposit over alleged damage while I'm still at the counter. What should I do?

Accepted Answer

If damage is identified when you return the vehicle, you can ask a Hertz representative to review the vehicle's condition with you and compare it with the condition recorded at pick-up. Hertz and the customer check the vehicle at both the start and end of the rental, with agreed defects recorded in the condition report. If you believe the damage was already present at pick-up, point this out and refer to the existing condition report. Any questions about the condition of the vehicle can then be clarified directly with the Hertz representative at the time of return. This gives you an opportunity to ensure that the vehicle's condition and the available documentation are reviewed together before you complete your return.

Question 40

A damage claim arrives after I've already returned home. What now?

Accepted Answer

If you receive a damage claim after returning home, you can review the information provided by Hertz and contact Hertz if you have questions about the damage or the amount charged. The rental conditions provide for the vehicle's condition to be checked at both the start and end of the rental, with agreed defects recorded at pick-up. Hertz calculates repair costs using Audatex, a system also used by insurance companies and specialist workshops to assess vehicle damage. This provides a consistent basis for determining the estimated repair costs. If you have taken photos of the vehicle at pick-up or return, keep them together with your rental documents. They can provide useful additional information when reviewing the vehicle's condition and help Hertz address any specific questions you may have about the claim. The aim is to make the damage assessment and cost calculation as transparent and understandable as possible.

Question 41

Why is the deposit still blocked even though I have external insurance?

Accepted Answer

Third-party insurance purchased through booking platforms may reimburse your deposit after the fact. However, the rental agreement signed at the counter takes precedence, so the deposit remains blocked as security during the rental period. This is because Hertz's own agreement governs the rental directly, regardless of any separate policy you've bought elsewhere. Your external insurer can still process a reimbursement claim once you provide the necessary documentation, but the initial hold on your card will apply either way.

Question 42

What are the most common questions in car rental, and how does Hertz help avoid them?

Accepted Answer

Many questions in car rental can be avoided when the rental conditions, vehicle condition and selected products are clearly documented from the beginning. Hertz's rental process in Austria is designed to provide customers with this transparency throughout their rental. Clear information from the start: The rental conditions are available in German and English. Customers can review the terms and the documents relating to their rental before completing the agreement. Vehicle condition is documented together: Hertz and the customer check the vehicle's condition at the start and end of the rental. Any agreed existing defects are recorded in the condition report. Taking a few photos of the vehicle at pick-up can provide additional documentation for your own records. Optional products are clearly defined: Optional protection packages and other services are selected as part of the rental agreement. The selected products and applicable conditions are shown in the rental documentation, helping customers understand the protection and services included in their rental. By taking a few minutes at pick-up to review the documentation and vehicle condition, customers can start their journey with a clear understanding of their rental and greater peace of mind.

Support

Contact Us

Email Us

Call the Hertz Team

Contact a Rental Location

Before renting / Booking

How can I book a vehicle?

Can I make a short-notice reservation?

Where can I find the best deal on a Hertz rental car in Austria?

Checklist for comparing Hertz offers.

Do I have to accept a different car than the one I booked with Hertz?

How old do I need to be to rent a vehicles?

What payment methods are accepted?

Why might I be refused the vehicle over a card problem even though my booking was confirmed?

Does the person paying the deposit have to be the cardholder named on the booking?

What must I consider before crossing a border with a Hertz car rental?

What should I consider if I want to return a Hertz car, rented in Austria, to a different location?

Can Hertz vehicles be used to tow a trailer or other object?

What benefits are available for business customers?

Can small businesses take advantage of these benefits too?

What protection options are available for my rental?

Have questions about your car rental booking? Check the FAQs

Support

Contact Us

Email Us

Call the Hertz Team

Contact a Rental Location

Before renting / Booking

How can I book a vehicle?

Can I make a short-notice reservation?

Where can I find the best deal on a Hertz rental car in Austria?

Checklist for comparing Hertz offers.

Do I have to accept a different car than the one I booked with Hertz?

How old do I need to be to rent a vehicles?

What payment methods are accepted?

Why might I be refused the vehicle over a card problem even though my booking was confirmed?

Does the person paying the deposit have to be the cardholder named on the booking?

What must I consider before crossing a border with a Hertz car rental?

What should I consider if I want to return a Hertz car, rented in Austria, to a different location?

Can Hertz vehicles be used to tow a trailer or other object?

What benefits are available for business customers?

Can small businesses take advantage of these benefits too?

What protection options are available for my rental?