Why might I be refused the vehicle over a card problem even though my booking was confirmed?

At a Glance

  • A confirmed booking does not replace the payment requirements at pick-up.
  • The payment card must meet the requirements for your rental.
  • Sufficient available funds or credit may be required for the rental and authorisation.

Breaking it Down

A booking confirmation confirms your reservation, but the requirements for payment and vehicle collection still need to be met at pick-up. This includes presenting an accepted payment card and having sufficient available funds or credit for the applicable rental charges and authorisation. If the payment requirements cannot be met, the vehicle may not be handed over.

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